Privacy Policy - NaijaMart.co.za

Your Privacy Matters to Us.

We are committed to protecting and respecting your personal information

Effective Date: 1 June 2024

At NaijaMart.co.za, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA). By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:
1.1 Personal Details: Name, surname, email address, phone number, delivery address, and billing details.
1.2 Account Information: Username, password, and account preferences.
1.3 Payment Details: Credit/debit card information, payment history, and transaction data.
1.4 Usage Data: IP address, browser type, operating system, device information, and browsing behavior on our website.
1.5 Cookies and Tracking Data: Information collected via cookies to enhance your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:
2.1 To process and deliver your orders.
2.2 To communicate with you regarding your account, orders, and customer support inquiries.
2.3 To improve your shopping experience by personalizing recommendations and offers.
2.4 To comply with legal obligations, including tax and regulatory requirements.
2.5 To detect and prevent fraud, unauthorized access, or security breaches.
2.6 For marketing purposes, such as sending promotional emails and newsletters, provided you have given consent.

3. Sharing Your Information

We may share your information with:
3.1 Service Providers: Third-party partners who assist in payment processing, delivery services, or marketing campaigns.
3.2 Legal Authorities: When required by law or to protect our legal rights.
3.3 Business Transfers: In the event of a merger, sale, or acquisition of our business.

We do not sell, rent, or trade your personal information to third parties.

4. Protection of Your Information

We implement strict security measures to protect your information, including:
4.1 Encryption of sensitive data during transmission (e.g., SSL).
4.2 Regular updates to our IT systems to prevent unauthorized access.
4.3 Restricting access to your personal information to authorized personnel only.

5. Your Rights Under POPIA

Under POPIA, you have the right to:
5.1 Access Your Information: Request a copy of the personal information we hold about you.
5.2 Correct Your Information: Update or correct inaccuracies in your personal information.
5.3 Withdraw Consent: Opt-out of receiving marketing communications at any time.
5.4 Request Deletion: Request the deletion of your personal information, subject to legal obligations.

To exercise these rights, contact us at shop@naijamart.co.za

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
6.1 Enhance website functionality and user experience.
6.2 Track your shopping preferences and improve recommendations.
6.3 Monitor website traffic and analyze usage patterns.

You can manage your cookie preferences in your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Cross-Border Data Transfers

If your personal information is transferred outside South Africa, we ensure that the recipient country provides adequate data protection standards in compliance with POPIA.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or through a notice on our website. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, contact us at:

Email: shop@naijamart.co.za
Phone: 0730605760
Postal Address: 27 Beacon Avenue, Linbro Park AH, Sandton, 2090

By using NaijaMart.co.za, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and ensuring compliance with South African privacy laws.