Refund and Returns Policy

At NaijaMart, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, our Refund and Returns Policy is designed to make the process simple and hassle-free. Please read the following policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• Returns must be initiated within 7 days of receiving the product.
• Certain perishable goods, such as fresh food items, are not eligible for returns unless they are defective or damaged upon delivery.

To initiate a return, please contact our Customer Support team with your order details and a description of the issue.

2. Damaged or Defective Items

If you receive a damaged or defective item:

• Notify us within 48 hours of delivery.
• Provide photos or videos of the damaged product along with your order number.
• We will arrange for a replacement or refund at no additional cost to you.

3. Refund Process

Once your return is approved, refunds will be processed as follows:

• Refunds will be issued to your original payment method (e.g., credit card, bank transfer).
• Please allow 5-7 business days for the refund to reflect in your account after processing.
• For cash-on-delivery payments, refunds will be issued via bank transfer. Bank details must be provided during the refund process.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable goods such as fresh food and beverages.
• Items explicitly marked as non-returnable during purchase.
• Products damaged due to misuse or mishandling by the customer.

5. Exchange Policy

We offer exchanges for eligible items if:

• The product is defective or damaged.
• You received the wrong item.

Please initiate the exchange process by contacting our Customer Support team. Exchanges are subject to product availability.

6. Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
• For other reasons, the customer is responsible for return shipping fees.

7. How to Initiate a Return or Refund

To initiate a return or refund, contact our Customer Support team via:

• Email: shop@naijamart.co.za
• Phone: 0730605760

Provide the following information:

• Order number
• Item(s) being returned
• Reason for return or refund
• Photos or videos (if applicable)

8. Policy Updates

NaijaMart reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.